Politique de remboursement

Here’s a simplified and tailored Return and Refund Policy for MindSonar Webshop, accounting for the fact that no physical products are sold (e.g., digital products, services, or online tools):

Return & Refund Policy

MindSonar Webshop (Metaprofiel BV)
📧 Email: jaapjhollander@gmail.com
📍 Address: Sterreschansweg 34, 6522GR Nijmegen, Netherlands
📞 Phone: +31 (0) 6 45 11 0996
📄 Business Registration: 10142706
🆔 VAT: NL811143338B01

1. Digital Products & Services

Since we do not sell physical products, this policy applies to digital purchases, subscriptions, or services (e.g., software, online tools, e-books, or courses).

  • No returns for digital products: Due to the nature of digital goods, refunds are not automatically granted after download or access.
  • Exceptions: Refunds may be considered only in cases of:
    • Technical issues (e.g., inability to access the product).
    • Incorrect product delivered (e.g., wrong file or service).
    • Defective or non-functional content (e.g., corrupted files, broken links).

2. Requesting a Refund

  • Timeframe: You must contact us within 30 days of purchase to request a refund.
  • How to request:
    • Email us at jaapjhollander@gmail.com.
    • Provide:
      • Your order number or proof of purchase.
      • A clear explanation of the issue (e.g., "The download link doesn’t work").
  • Review process: We will evaluate your request and respond within 5 business days.

3. Refund Approval & Processing

  • If approved, refunds will be issued to your original payment method within 10 business days.
  • Bank processing time: It may take 3–15 additional business days for the refund to appear on your statement.
  • No refunds for:
    • Change of mind (since digital products are delivered instantly).
    • Partial use (e.g., if you’ve already used part of a subscription or service).
    • Sale items or gift cards.

4. European Union (EU) Customers

  • 14-day cooling-off period: If you’re in the EU, you have the right to cancel your digital purchase within 14 days of purchase, without justification.
  • Conditions:
    • You must not have downloaded or accessed the digital product.
    • You must request cancellation in writing (email) before the 14-day period ends.
  • Refund: If eligible, we’ll process your refund within 14 days of your request.

5. Damages or Issues

  • Report immediately: If you encounter:
    • A defective file (e.g., corrupted download).
    • Wrong product delivered (e.g., incorrect license or file).
    • Access issues (e.g., login problems).
  • Contact us: Email jaapjhollander@gmail.com with details. We’ll work to resolve the issue as soon as possible.

6. Non-Refundable Items

We do not offer refunds for:
❌ Custom or personalized digital products (e.g., tailored reports).
❌ Services already rendered (e.g., coaching sessions, consultations).

7. Exchanges

  • Since we sell digital products, exchanges are not applicable.
  • If you need a different product or service, we recommend:
    1. Requesting a refund (if eligible).
    2. Purchasing the correct item separately.

8. Contact Us

For questions or concerns:
📧 Email: jaapjhollander@gmail.com
📞 Phone: +31 (0) 6 45 11 0996

Key Takeaways:
✔ Digital products are non-returnable unless defective or incorrect.
✔ Refunds require approval—contact us within 30 days (or 14 days for EU customers).
✔ No refunds for change of mind, partial use, or sale items.
✔ EU customers have a 14-day cooling-off period (if unused).
✔ Report issues immediately for faster resolution.